Terms of Service

Unlimited laser coaching

PAYMENT

Full payment is expected before service is rendered via major credit card. Neither cash or check will be accepted. It should be noted that seven days per week, four weeks per month, 52 weeks per year are used in calculating fees. Additional fees will be accessed for past due accounts, no- show sessions.

COACHING

Growth Activities (i.e., homework, research) must be completed before the following session. Each coaching session is up to 15 minutes. Each session will be recorded via audio or video conference call and only shared with the individual client. Life After Service Coaching LLC will utilize audio conference calls as a default method of the meeting unless otherwise requested.

Life After Service Transitional Coaching LLC will maintain a copy of your session recordings/notes/transcripts for no more than one calendar day after coaching plan/service follow up period is complete. Session recordings will be emailed via URL link.

IMMEDIATE TERMINATION

The contract/agreement will be immediately terminated if the client does not attend more than one session without notice, or account balance is past due for 1 or more days. No Shows will not be provided refunds or rescheduled.

REFUND

If during the first call the client or coach decides the relationship will not be beneficial, a full refund will be provided. The decision must be made before the first call ends. Refunds will not be provided for accounts that fall under the Immediate Termination Policy. There are no additional money-back guarantees for any other reason.

COACHING PROMISE AND INTERNATIONAL COACHING FEDERATION (ICF) VERIFICATION

The Coaching Promise and International Coaching Federation (ICF) Verification will be covered in the General Terms & Conditions.


General Terms of Service

PAYMENT

Payments are expected before services are rendered via major credit card. Neither cash or check will be accepted. The first month’s payment is due immediately, and equal monthly payments are due the same day every month until the account balance is zero.

It should be noted that seven days per week, four weeks per month, 52 weeks per year are used in calculating fees. Lump Sum payment is expected on totals of $1,000 or less. Additional charges will be accessed for payment plans, past due accounts, no- show sessions, and cancellations with less than 24-hour notice.

FEES

  • Late Payment Fee: $10 – Payments are due on the same date of each month. Services are not rendered until past due accounts are current.
  • No-Show Fee: $25 – No-show sessions, or sessions where the client does not arrive within the first 15 minutes (5 minutes for Laser Coaching) of the scheduled time, are not rescheduled and incur a $25 fee. 
  • Service Charge: 5% – Payment place will be accessed a 5% of the total charge.

COACHING

Each coaching session is up to 2 hours. The client will receive unlimited email access to the coach. Follow up care is no more than 1/2 the total plan/service time. Each session will be recorded via audio or video conference call and only shared with the individual client. Life After Service Coaching LLC will utilize audio conference calls as a default method of the meeting unless otherwise requested.

Life After Service Transitional Coaching LLC will maintain a copy of your session recordings/notes/transcripts for no more than one calendar day after coaching plan/service follow up period is complete. Session recordings will be emailed via URL link.

GROUP COACHING

Group sessions will not be canceled or rescheduled as long as there are one or more participants in attendance.

IMMEDIATE TERMINATION POLICY

The contract/agreement will be immediately terminated if the client does not attend more than one session without notice, or account balance is past due for 1 or more days. Refunds will not be provided for Late Cancellations and No Shows​.

REFUND

Private One-on-one Coaching

The client will receive a one-time only, money-back guarantee minus the prorated equivalent of services rendered or 1 month of service plus additional fees (Late Payment) added to account. If dissatisfied with the coaching experience, the client must notify Life After Service Transitional Coaching LLC in writing within the initial 30 calendar days of the first service. Refunds will not be provided for accounts that fall under the Immediate Termination Policy. There are no additional money-back guarantees for any other reason.

Group Coaching

Group coaching programs will allow a full refund within the 1st week of the program. If dissatisfied with the coaching experience, the client must notify Life After Service Transitional Coaching LLC in writing within the initial 5 calendar days of the first service.

Send notifications to one of the below addresses via a traceable method.

Email: info@lifeafterservicecoaching.com
Mailing Address: 111 Mill Pond Rd, Powdersville, SC 29642

COACHING PROMISE

The service to be provided is coaching (transition, leadership, executive, and life coaching), which is not advice, therapy, nor counseling. Coaching is a designed alliance that helps bring out the best in the client and helps the client create and live the life they want to live. Upon completion of the coaching plan, coaching will convert to a month-to-month basis. In the event it is desired to cancel further services, the client agrees to provide the coach with five days notice.

The coach promises the client that all information provided to the coach will be kept strictly confidential as allowed by law. Throughout the working relationship, the coach will engage in direct and personal conversations. The client can count on the coach, to be honest and straightforward in asking questions and making requests. The client understands that the power of the coaching relationship can only be granted by the client and the client agrees to do just that—have the coaching relationship to be powerful. Progress is dependent on client effort and willingness to exert the necessary effort to succeed. If the client believes that coaching is not working as desired, the client will immediately communicate that to the coach and both will take action to remedy the situation. Results are not guaranteed.

INTERNATIONAL COACHING FEDERATION (ICF) VERIFICATION

As a member of the International Coaching Federation (ICF), Rolande Sumner and Life After Service Transitional Coaching LLC will collect the names, phone numbers, email addresses and hours served from each of its clients and use them to account for paid and pro bono coaching hours. The information will never be sold or used for marketing or advertising, but only as a means of coaching verification.