Terms of Service

PAYMENT

Payment is expected before service is rendered via major credit card. Neither cash or check will be accepted. The first month’s payment is due immediately, and equal monthly payments are due the same day every month until the account balance is zero.

It should be noted that seven days per week, four weeks per month, 52 weeks per year are used in calculating fees. Lump Sum payment is expected on totals of $1,000 or less. Additional charges will be accessed for payment plans, past due accounts, no- show sessions, and cancellations with less than 24-hour notice.

FEES

  • Payment Plan Fee: 10% – A 10% fee will be added to all payment plans. Payment plan fees will be waived on Lump Sum payments.
  • Late Payment Fee: 2% – Late payments will incur a 2% monthly finance charge. Late payments are based on the current account balance.
  • No-Show Fee: $25 per client, per missed session– No-show sessions or sessions where the client does not arrive within the first 15 minutes (5 minutes on Laser Coaching) of the scheduled time will incur a $25 fee per client, per missed session.

COACHING

Each coaching session is up to 2 hours. The client will receive unlimited email support for up to 90 days after the service agreement is complete. Each session will be recorded via audio or video conference call and only shared with the individual client. Life After Service Coaching LLC will utilize audio conference calls as a default method of the meeting unless otherwise requested.

Life After Service Transitional Coaching LLC will maintain a copy of your session recordings/notes/transcripts for no more than one calendar day after coaching plan/service follow up period is complete. Session recordings will be uploaded on the Client Portal.

GROUP COACHING

Group sessions will not be canceled or rescheduled as long as there is one participants in attendance.

IMMEDIATE TERMINATION POLICY

The contract/agreement will be immediately terminated if the client does not attend more than one session without notice, or account balance is past due for 1 or more days. Refunds will not be provided for Late Cancellations and No Shows​.

REFUND
For the exception of Unlimited Coaching (Laser, Video, Voxer, Email,etc.) and Subscriptions, the client may receive a one-time-only, money-back guarantee minus any additional fees (Late Payment, Payment Plan, No-Show etc.). The Sponsor and The Client must meet specific criteria. If dissatisfied with the coaching experience, the client must notify Life After Service Transitional Coaching LLC in writing within the initial 30 calendar days of the service start date. 

Unlimited Coaching:
If during the first call the client or coach decides the relationship will not be beneficial, a full refund will be provided. The decision must be made before the first call ends. Refunds will not be provided for accounts that fall under the Immediate Termination Policy. There are no additional money-back guarantees for any other reason. 

Subscriptions:There are no refunds on monthly subscription plans. It is the client’s responsibility to get the full use of all products offered in the monthly subscription plan. It is also the client’s responsibility to cancel the plan when it no longer serves them.REFUND CRITERIA (Unlimited Coaching Excluded and Subscriptions):

  • All growth exercises, homework, assessments, and other work must be completed in a timely manner and turned in at an agreed-upon time and date.
  • The client must attend every session/appointment as scheduled. The client may reschedule no less than 24 hours prior to the session.
  • All agreed upon changes, work, actions must be completed by the agreed-upon time and date.
  • The Client account must be financially current.

HOURS OF OPERATION
My hours of operation are Monday – Thursday from 9a – 6p EST. You may reach me via email at info@lifeafterservicecoaching.com or Voxer @rsumne335. Allow up to 48 hours for a reply.  

My calendar is booked at least 10-14 days in advance, so it is important you plan accordingly.

COACHING PROMISE

The service to be provided is coaching (transition, leadership, executive, and life coaching), which is not advice, therapy, nor counseling. Coaching is a designed alliance that helps bring out the best in the client and helps the client create and live the life they want to live. Upon completion of the coaching plan, coaching will convert to a month-to-month basis. In the event it is desired to cancel further services, the client agrees to provide the coach with five days notice.

The coach promises the client that all information provided to the coach will be kept strictly confidential as allowed by law. Throughout the working relationship, the coach will engage in direct and personal conversations. The client can count on the coach, to be honest and straightforward in asking questions and making requests. The client understands that the power of the coaching relationship can only be granted by the client and the client agrees to do just that—have the coaching relationship to be powerful. Progress is dependent on client effort and willingness to exert the necessary effort to succeed. If the client believes that coaching is not working as desired, the client will immediately communicate that to the coach and both will take action to remedy the situation. Results are not guaranteed.

INTERNATIONAL COACHING FEDERATION (ICF) VERIFICATION

As a member of the International Coaching Federation (ICF), Rolande Sumner and Life After Service Transitional Coaching LLC will collect the names, phone numbers, email addresses and hours served from each of its clients and use them to account for paid and pro bono coaching hours. The information will never be sold or used for marketing or advertising, but only as a means of coaching verification.